The Veterans Health Care System of the Ozarks was recently named as one of Arkansas’ best hospitals for patient experience by Becker’s Hospital Review.
“I am very proud the Veterans Health Care System of the Ozarks received such important recognition,” said Kimberly Lane, acting medical system director. “Our staff is top-notch and they demonstrate their dedication to our nation’s Veterans every day. I am pleased our organization serves as such a positive example for other hospitals and that our Veterans know they are receiving the best health care anywhere.”
Patient trust scores higher than national averages
An example of Veterans Health Care System of the Ozarks dedication to patient care and experience is its recent efforts to provide rental assistance, housing alternatives, social services, case management, substance abuse treatment and clinical medical services to homeless Veterans in the area.
New outpatient clinic opening soon
The health care system will also soon open a new, 34,000-square-foot outpatient clinic in Fort Smith, adding eye care, 18 additional exam rooms, audiology, laboratory and radiology services to the existing VA medical services.
Becker’s Hospital Review has gained a reputation as one of the most trustworthy sources for data and research on health care delivery and administration. Using publicly reported Hospital Consumer Assessment of Healthcare Providers and Systems scores from Centers for Medicare & Medicaid Services, Becker’s annually compiles a list of the best hospitals for patient experience in each state.
The Veterans Health Care System of the Ozarks provides health care services at eight locations in northwest Arkansas, southwest Missouri and eastern Oklahoma.
Facilities include the Fayetteville VA Medical Center and seven community-based outpatient clinics in Fort Smith, Harrison, and Ozark, Arkansas; Branson, Springfield, and Joplin, Missouri; and Jay, Oklahoma.
Successful accreditations and surveys
Accredited by The Joint Commission, the College of American Pathologists, and the American College of Surgeons Commission on Cancer, the Veterans Health Care System of the Ozarks also had a successful:
- Commission on Accreditation of Rehabilitation Facilities Accreditation Triennial Survey in 2021.
- College of American Pathologists Survey.
- American Association of Blood Banks Accreditation in 2021.
- Joint Commission Pathology & Laboratory Medicine Service Accreditation Survey in 2021.
Patient trust scores are more than 90%, higher than national averages.