Published On: December 29th, 2015|357 words|1.2 min read|
The Veterans Crisis Line is an anonymous call center designed to encourage Veterans and their families and friends to make the call.
The professionals on the other end of the line are simply called “responders.” Yet they have a job that is unlike almost any other, anywhere. They are specially trained and experienced in helping Veterans of all ages and circumstances. Some of the responders are Veterans themselves and understand the challenges Veterans of all ages and service, their families and friends have been through.
During their shifts (which can happen at any time, any day), responders immediately let the caller know that someone is on the other end who cares and will listen as long as needed. Responders stay on the line until they are either assured of the caller’s safety via a family member, or forward the situation to local emergency rescue coordinators who have the situation in hand.
In one, responders work with an Afghanistan war Veteran and father of five who is tormented by recurring nightmares that have become unbearable. The responder tells the man, who served his country with the Marines, “You’re their father. No one can replace you.”
In another, responders and tech people are involved in a daylong search for an anonymous caller in distress. At last, through brilliant detective work, the young man is admitted to an Army medical facility. A Crisis Line supervisor comments, “This is a good ending to the day.” Success means keeping a caller engaged on the phone until they are out of danger.
If you are a Veteran in crisis, know someone who is, or are a concerned family member, please make the call.
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