U.S. Army Veteran Brett Baker didn’t have to take any time off from his job to meet with his new primary care provider at Dallas VA Medical Center on an unseasonably cold Tuesday. Baker also secured a prime parking spot and enjoyed a line-free clinic check-in process within mere minutes, thanks to an innovative evening and night primary care option: Bravo Clinic.
Bravo Clinic came about as the result of feedback from some of VA North Texas’ 133,000 patient population that seeing their primary care provider during normal business hours required using hours of sick leave, vacation time, missing college classes, or even unpaid work periods. Bravo Clinic’s operational hours spanning 3:30 to 11:30 p.m., Monday through Friday, created a preferred option for Veterans to get the health care they earned when it most convenient for them and their schedules.
“As a Veteran and VA employee, I know first-hand the process of having to use sick leave to see my VA health care provider during a normal work day,” said Gwendella Robinson, VA’s associate director for Patient Care Services at the facility and a retired Navy officer. “Bravo Clinic gives our Veterans who work during the day, attend school, or have family obligations, greater access and choice to see the VA provider who best knows their needs and any complexities with their care.”
Bravo Clinic has a capacity of 1,200 patients for 12 appointments per day and is seeking to transfer in, or enroll, at least 10 Veterans per day. In addition to offering a full panel of clinical services, Bravo Clinic is fully certified as a VA Woman Veteran Health Care option.
“VHA has challenged facilities to plan and develop unique health care delivery systems that address Veteran’s personal preferences and needs,” said Lori Ellis, a nurse practitioner and Bravo Clinic team leader. “Bravo Clinic exactly meets the needs of our female Veterans, our fastest growing segment of care.”
Veteran’s like Brett Baker made the move to Bravo Clinic for work reasons, but stay at VA North Texas because of the quality of care.
“The Dallas VA is right up there with the best of the best in my opinion for the quality of care I get,” said Baker. “This Clinic is great because I can now come after my work tour and not have to use my scarce sick leave.”
Jeffrey Clapper is the VA North Texas Health Care System Public Affairs Officer. He is a decorated Combat Veteran, award winning photojournalist and documentary film maker.