As of Thursday, Sept. 27 1150 EST, the information on this page is current and being updated as more information is available.
These hotlines are managed by the VA Health Resource Center. The call center will connect Veterans and employees in real-time with the resources they need in a disaster.
Veteran Disaster Hotline Number: 1-800-507-4571
Employee Disaster Hotline Number: 1-866-233-0152
VBA Hotline Number: 1-800-827-1000
Pharmacy Customer Care: 1- 866-400-1243
Vet Center/Counseling: 1-877-WAR-VETS
My HealtheVet: Wherever internet is available, My HealtheVet provides Veterans with access to copies of their VA health records, Secure Messaging to keep in touch with their health care team, and VA prescription refill. For emergencies, always call 911.
Download the VA Disaster Assistance brochure (PDF file)
VA Medical Centers, Clinics and Facilities
For updates on operations the following VA facilities and associated clinics, please visit the websites below:
VA’s Veterans Benefits Administration has developed mechanisms to help Veterans receive their benefit payments if their normal mail cannot be delivered.
If are you displaced by Hurricane Florence and receive a paper check, you can update your address or sign up for direct deposit on eBenefits or by speaking to a benefits specialist at 1-800-827-1000.
For information on VA Benefits facilities see the chart below
All cemeteries are open to the public and under normal operations.
VA Mobile Facilities
VA is getting ready one Mobile Pharmacy Unit, one Mobile Vet Center, and one Mobile Emergency Nutrition Unit to Richmond, VA VAMC and Salisbury, NC VAMC to offer medical care, pharmacy assistance, counseling services and benefits referral to Veterans and the community affected by Hurricane Florence.
VA Health Resource Center
The VA Health Resource Center serves as the disaster response contact center for both Veterans and VA employees in the event of regional or national disasters. HRC assists Veterans in updating temporary or permanent addresses or phone numbers, supports the caller on the Veterans facility’s operational status, provides information on how to reschedule appointments or receive medical advice, and offers Veterans information on emergency prescription refills and additional emergency resources. Please contact the VA Health Resource Center information line at 1-800-507-4571. Pharmacy Customer Care 1- 866-400-1243
For more on the federal government’s response, visit https://www.usa.gov/hurricane-florence. Federal Disaster Assistance information
- Visit www.ready.gov to learn about preparedness kits, family emergency plans, and more.
Veterans Affairs Hurricane Response Steps
(as of 1030 Thursday, September 28)
Veterans Health Administration (VHA):
Community Based Clinics (CBOC) in the path of the storm
- Virginia – Open
- North Carolina – Open with the following exceptions:
- Morehead City CBOC and Wilmington HCC are now open, providing limited services.
- (The Greenville Health Care Center and Mobile Site 1 in Havelock, NC are available for patients as an alternative)
- Both Camp Lejeune (Jacksonville) clinics operating from the Brynn Marr CBOC
- South Carolina – Open
All Vet Centers in Virginia, North Carolina, and South Carolina open
Charleston Consolidated Mail Outpatient Pharmacy (CMOP) resumed normal operations with two shifts providing services to veterans
- Heritage Pharmacy Disaster Relief Plan remains in place
- Veterans requiring emergency supply of medications can access retail pharmacies
Vulnerable Patient Outreach (Post storm)
- North Carolina/Virginia: 96%
- South Carolina: 99%
VA deployed several mobile units and personnel to conduct operations in impacted areas.
VA also has several mobile units on standby awaiting orders if necessary. Resources include:
- 1 Mobile Vet Center (MVC) onsite in Havelock, NC
- 1 Canteen Mobile Enhanced Nutrition Unit (MENU) onsite in Havelock, NC
- 6 Mobile Medical Units (MMU)
- 2 MMUs onsite in Havelock, NC (one is telehealth capable)
- 4 MMUs onsite at the Wilmington HCC (one is telehealth capable)
- 2 Logistics Support Vehicle (LSV)
- Onsite in Havelock, NC
- Staged in Fayetteville, NC
- 1 Multi-Use Vehicle (MUV) onsite in Havelock, NC
- 10 Two-Person Shelter Outreach Teams (nurse and social worker) deployed to various shelters in impacted areas between 0700 and 1900 daily
- 1 Telehealth Strike Team on standby (242+ volunteers)
- 79 Disaster Emergency Medical Personnel System (DEMPS) positions on the ground in Fayetteville, NC and Durham, NC to backfill employees
National Cemetery Administration (NCA)
- All national cemeteries open
Veterans Benefits Administration (VBA)