VA hosted a Virtual Veterans Experience Action Center (V-VEAC) at the end of October for Veterans, family members, caregivers and survivors in Pennsylvania. The program proactively assisted Veterans throughout the state of Pennsylvania with VA benefits, healthcare and resources. It was held in partnership with the Pennsylvania Department of Military Veterans Affairs, County Veterans Service Offices and United Way 211.
Virtual Veteran Outreach
More than 500 Veterans received one-on-one assistance from the Virtual Veterans Experience Action Center. VA, State, and Veteran and community based organizations helped eligible Veterans in several areas.
These included filing, updating and adjudicating claims; enrolling in VA health care, and scheduling medical appointments; accessing housing and temporary financial assistance, and applying for State Veterans Benefits Assistance.
Veterans eligible for VA health care and not previously enrolled could immediately connect for care during the event.
Personalized Assistance Over the Phone
VA conducts Virtual Veterans Experience Action Centers over the telephone. Veterans, family members, caregivers and survivors can connect to the full range of VA and community-based services and resources in their region. Veterans who register receive a choice of appointment call times and contact with relevant, personalized, professional assistance.
One of the Veterans that called in to the event said, “Both people that I talked to were very very helpful and kind. I have cognitive problems and they were not pushy with me when I could not think of the words. I am so glad you guys did this. I have been wanting to put in a claim for some time now.”
Veterans requested three services most frequently during the event. In order, they were assistance with a disability claim increase, finding an appeal’s status, and assistance submitting a new claim.
While 7% of the local Pennsylvania Veteran community is female, 20% of those assisted were female callers. VA performed intentional outreach to this generally under-represented Veteran population.
Veterans Rate Action Center Experience
Out of the more than 500 participants in the Pennsylvania Veterans Experience Action Center, 221 agreed to a survey about the event.
Overall, 86% of those surveyed said they were satisfied with their experience. Recommendations from participants included
- “This event worked for me. When you can’t reach VA in person or by phone – this event is needed. Thank you.”
- “It was excellent! This was outstanding. Especially for someone who is disabled. I have my little ones here and to be able care for them and be called without having to go out, especially with my difficulties walking, was very helpful.”
For more information about VA’s Community Veteran Engagement Boards or to adopt the CVEB or Virtual Veterans Experience Action Center model in your community, please email Vet-FriendlyCommunities@va.gov.
To access general information about VA services such as disability, pension, health care eligibility, enrollment and burial benefits, Veterans can call toll-free to 1-844-MyVA411 (698-2411).