Community providers: VA urgent care network change

Management updates for CCN regions 2, 3 and 4, and for urgent care


Are you a community provider in Community Care Network (CCN) Region 2, 3, or 4 looking to provide urgent care services to Veterans?

As of Sept. 1, 2020, TriWest Healthcare Alliance, the former third-party administrator (TPA) for VA urgent care benefits in CCN Region 2 and Region 3, transitioned its responsibilities to Optum Public Sector Solutions, Inc.

On Sept. 30, 2020, VA’s contract vehicle for Veteran urgent care benefits transitioned from Patient-Centered Care (PC3) to CCN Region 4 with TriWest administering these services.

These important changes require providers to establish a contract with either Optum or TriWest in order to provide urgent care services or treatment for minor injuries and illnesses to Veterans.

Are you interested in offering Veterans timely urgent care services? Get more information on becoming a contracted provider. Call Optum’s CCN Provider Services at 888-901-7407 or TriWest’s CCN Provider Services at 877-226-8749. Provider Services is available from 8 a.m. until 6 p.m. provider’s local time, Monday through Friday.

Community Care may be closer and more convenient

Learn more about VA Community Care and consider joining Optum’s Community Care Network or TriWest’s Community Care Network based on your location.

VA’s urgent care benefit provides eligible Veterans with access to treatment of non life-threatening illnesses and injuries. Treatment offered by community urgent care providers may be closer and more convenient to the Veteran’s home. To learn more about this benefit for eligible Veterans, see Community Care – Urgent Care.

Gabrielle Holak is a contracted program analyst with the VA Office of Community Care Contract Support.


VAntagePoint Contributor

— VAntage Point Contributors provide insight and perspective on a wide range of Veterans issues. If you’d like to contribute a story to VAntage Point, learn how you can submit a guest blog at