1-800-MyVA411 (800-698-2411) is the one number to reach VA

Number to Call When You Don’t Know Who to Call


With one phone call, Veterans, their families, caregivers and survivors can easily access information on VA benefits and services or be connected to an expert for answers to questions.

1-800-MyVA411 is a national, toll-free number that serves as a “front door” to VA. You can still reach VA at any other direct or contact center numbers, but 1-800-MyVA411 offers the simplicity of a single number to call when you don’t know who to call. The Veterans Crisis Line is always available 24/7 at 1-800-273-8255 and pressing 1, by Chat, or by Texting 838255. You can also call the White House VA Hotline at 1-855-948-2311 to share your compliments or concerns.

Call 1-800-MyVA411 to get information on VA care, benefits and services, such as:

  • Information on COVID-19 and the MISSION Act, which delivers access to health care – at VA facilities, virtually with telehealth, and in the community.
  • Health care eligibility and enrollment.
  • Information on VA benefits, such as disability compensation and pension, education programs, caregiver support, insurance, home loan guaranty, and burial scheduling and markers, among others.
  • The nearest VA facilities to where you live or to where you may be traveling; directory assistance, and connection to VA Medical Center operators.
  • Technical support for www.VA.gov.
  • Financial information, such as debt and payment options.
  • Referrals during business hours, with an introduction from you and your issue to a VA specialist best able to assist.
  • Immediate transfer to the Veterans Crisis Line or the National Call Center for Homeless Veterans for services and support from caring and trained responders.

1-800-MyVA411 callers have the option of pressing 0 to be immediately connected with a customer service agent to answer any questions or provide a warm-handoff to the appropriate VA expert.

1-800-MyVA411 (1-800-698-2411) is available 24 hours-a-day, 365 day-a-year to serve Veterans, their families, caregivers and survivors.


Kiran Dhillon

An insatiably curious storyteller, Kiran is the communications lead for the Multi-Channel Technology Directorate with VA’s Veterans Experience Office. Kiran joined the Department of Veterans Affairs by way of the Department of Defense and the U.S. Peace Corps.