Earning and restoring trust is a VA priority. Due to the difference in trust amongst women Veterans versus male Veterans, VA is making an extra effort to connect.
Since Oct. 1, 2020, VA’s White House VA Hotline created more than 12,000 cases for women Veteran concerns. The questions largely relate to Community Care, coordination of care, and service-connected benefits. Women Veterans calling 1-800-MyVA411 with general questions are mostly related to VA benefits, the MISSION Act, local VA facility directory assistance and COVID-19.
“VA’s commitment is to understand and support the journey of each Veteran including the care, benefits and services needs of the growing population of women Veterans.” – Dr. Lynda Davis, VA’s Chief Veterans Experience Officer
The combined feedback from Veterans Signals and contact centers reflects VA’s ability to listen. This includes capturing and assessing comments, concerns and compliments. These insights continue to greatly influence VA outreach and engagement efforts, which hopefully equates to increased trust and customer experience.
Other outreach and engagement efforts include:
- Designing a new Women Resource Guide as part of the VA Welcome Kit.
- Recognizing the many organizations that represent women who’ve served, VA strengthened relationships with leaders such as State Departments of Veterans Affairs, The American Legion Auxiliary, Women Veterans Alliance, Women Veterans Network: WoVeN, and the Military Sisterhood Initiative.
- Sending 45 million emails through with women specific resources and often shares specific resources with 600,000 known Women Veteran e-mail addresses #VetResources Newsletter.
- Hosting six Veterans Experience Live events in the past year with specific resources for Women Veterans which reached 114,000 and engaged with more than 5,000 comments, questions, and answers from VA women Veteran experts.
- Supporting Women Veterans in their communities through the 163 Community Veteran Engagement Boards (CVEBS) across the country who represent 1.6M+ Women Veterans.
- Inviting women Veterans to Virtual Veteran Experience Action Centers (V-VEAC), one stop VA and community enrollment events. During the Arizona V-VEAC, VA invited 18,000 Women Veterans to participate.
- Sharing the Women’s Health Transition Training to help female service members and Veterans learn about VA resources while leaving military service.
Women Veterans are looking to VA for care, benefits, and services four times more than they did 20 years ago. These Women Veterans have unique needs even compared to 20 years ago. VA is listening and responding to ensure all Women Veterans receive an exceptional and consistent experience.