UPDATE: My HealtheVet will no longer offer Advanced accounts beginning on September 15, 2021. If you have an Advanced account, your account will revert to a Basic account on September 15, and you may lose access to requesting VA prescription refills online. If you have used RX refill within the last 12 months, you will be permitted to continue for a short period of time. We continue to strongly recommend that all users upgrade to Premium accounts as soon as possible. Advanced account holders whose accounts are reverted to Basic accounts will not have to re-register and can still upgrade to Premium after September 15. They will also still be able to request VA prescription refills via phone or by mail. To learn how to upgrade your account, read below.
My HealtheVet, VA’s online patient portal, gives you access to your VA health information so you can understand and manage your VA care.
Beginning in September 2021, My HealtheVet Advanced accounts will be discontinued.
If you have an Advanced account today and do not upgrade to a Premium account, your account will revert to a Basic account. If that occurs, you will lose access to the pharmacy features, including the ability to request and track your VA prescription refills.
That means… it’s time to upgrade to a Premium account.
With a free Premium account, you can securely access your VA health information, 24/7.
Using your My HealtheVet Premium account, you will be able to:
- Request VA prescription refills, track your VA medications, and access your current VA prescriptions and prescription history.
- View, download and print your VA health information, reports and images from your VA medical record.
- Send online secure messages to your VA care team to ask them non-urgent health questions; ask to renew your medications; and send updates on your condition.
- View, schedule, reschedule and cancel VA appointments.
How to get started
If you are new to My HealtheVet, create an account by visiting the My HealtheVet website, selecting Register, and filling out the required fields. Make sure to check the boxes verifying that you are a VA patient and Veteran.
If you are already a user, you may have a Premium account. If you do, there will be a “P” icon next to your name.
Also, if you currently use secure messaging on My HealtheVet, you’re all set. Patients who use secure messaging already have a Premium account.
Three ways to upgrade to Premium level
If you have an Advanced account, there are three ways to upgrade to Premium level: in person, online or through a video appointment. Upgrading your account is free.
If you want to upgrade in person or through a video appointment, contact the My HealtheVet coordinator in your local VA facility. Ask about upgrading to a Premium account.
You can locate your VA facility’s contact information through VA’s facility locator tool.
To upgrade online, you’ll need to use your DS Logon Premium or ID.me secure sign-in credentials. You can learn more about the online upgrading process on the My HealtheVet blog post.
Now is the time to upgrade your My HealtheVet account
With a Premium account, you’ll still be able to request refills of your VA prescriptions. You’ll also gain access to all the tools, including secure messaging, access to your VA medical record online and more.
Get more information
To learn more, visit the My HealtheVet website, watch the My HealtheVet Premium video, or contact your VA facility’s My HealtheVet coordinator.
Treva Lutes is the communications director for the Office of Connected Care.