Nearly one year ago, VA launched the Beneficiary Travel Self-Service System (BTSSS), a web-based portal for the easy filing and quick processing of travel reimbursement claims.
In mid-June, BTSSS received the first of two upgrades to improve system performance. The change is based on your feedback — good and bad. VA values your comments and opinions. They push us as a department, and as a program, to find solutions that deliver better service, quality and care.
Upgrades focus on faster claims processing and payment
One of the more prominent changes that you’ll see is two new methods of logging into the portal. Rather than only using a Level 2 DS-Logon, you now have the option to use an ID.me account or a MyHealtheVet Premium User ID instead.
As you consider which login method to use, consider this – a My HealtheVet Premium account will not only log you into BTSSS, it also provides access to numerous VA services. Those include Secure Messaging with your care team, online prescription refill, appointment scheduling and complete access to your online medical health record.
So, whether you are a new or existing user of BTSSS, sign up for a My HealtheVet Premium account and enjoy the full benefits of a single username and password.
My HealtheVet Premium account provides access to numerous VA services.
Another important modification is the accurate listing of the appointment facility. Previously, the appointment facility was always set to a VA medical center. This change will result in more accurate claims and mileage calculations.
Other minor changes focus on reducing the number of required manual reviews by staff. For example, we’ve eliminated the ability for users to create a new facility entry or to create claims with future-dated appointments. This allows for faster claims processing and payments through direct deposit for subscribers.
Whether you have never used BTSSS or used it and were not satisfied, give the upgraded BTSSS 2.2 system a try. You’ll see and feel the changes when filing a claim.
Logging in, getting started is easy
To file your next claim, visit https://access.va.gov. Chose I’m a Veteran and select Veteran Travel Claim Entry.
Sign in with your MyHealtheVet, ID.me, or Level 2 DS-Logon.
Our new six-video series provides detailed instructions on how to log in, file a claim, and more using BTSSS.
For any questions or technical support, download the BTSSS User Guide or call the Beneficiary Travel toll-free call center at 1-855-574-7292. We’re here Monday through Friday, 8 a.m. to 8 p.m. ET.
Related blog: Travel pay claims made easy