VA is making it easier for you to schedule medical appointments with an in-network community provider if you are eligible for community care. Veterans Self-Scheduling allows you to contact an in-network community provider to schedule an appointment. The goal is to minimize scheduling delays by empowering you to coordinate your community care appointments.
While we are excited to offer this additional convenient scheduling option for community care, Veterans remain welcome to choose to pursue their care within VA.
View your scheduled VA and community care appointments online at My HealtheVet. Find in-network community providers at the VA facility locator.
Setting up your appointment preferences
If you are eligible and opt in for community care, VA facility staff will ask for and document your appointment preferences, which include:
- Your preferred scheduling method (self-scheduling, VA schedules on your behalf or the community provider directly schedules an appointment with you).
- Your preferred in-network provider (if you have one).
- The day of week and time that’s most convenient for you to schedule an appointment.
Once referred for community care, you must wait to receive a letter from your local VA medical facility. The letter verifies you have approval to directly schedule appointments with the in-network preferred provider listed on the letter. The letter also includes the reference authorization number.
You must have self-scheduling letter from VA
You are not authorized to self-schedule an appointment with a community provider until you receive your self-scheduling letter from VA.
Please contact the issuing community care office with the date and time of your appointment so staff can document it in your medical record.
If the community provider can’t confirm you scheduled an appointment, the VA community care staff will contact you to determine if the care and appointment are still needed.
Related blog post: VA has security tools to help Veterans guard online privacy during COVID-19