VA’s most recent trust report shows a majority of Veterans trust VA. The VA Trust report for the fourth quarter of fiscal year 2021 indicates that more than 75% of Veterans trust VA. The current VA-wide Trust score stands at 76%, which is 2% lower than last quarter. However, there was a notable increase in overall trust among two age groups: Veterans younger than 30 and Veterans aged 30 – 39. Both categories increased by 3% over last quarter.
The report is compiled quarterly by directly asking Veterans, their families, caregivers and survivors about their experiences with VA. This empowers VA’s public servants to provide better access to needed resources. You can see more of the results in our latest video: VA Trust Report 4th Quarter, FY21 – YouTube.
Why this matters to you
The more than 7 million digital surveys returned by Veterans are enabling enhancements to the way VA provides care, benefits and services. Improving access to VA’s resources starts with listening to the voice of the Veteran community, then using that feedback to design VA customer experiences that are easy, effective and delivered with empathy.
Share Your Feedback
VA relies on your feedback to make improvements. If you are an existing VA customer, please take the survey e-mailed to you after an appointment. If you don’t have any appointments in the near future, we still want to hear from you! You can find current surveys at the link below.
To see current and past results and more regarding the VA Trust Report, visit: VA Trust Report.