Customer Experience: Bringing same day onboarding for care, benefits and community resources
By assembling all VA and local community partners in one place, Veterans are triaged and onboarded …
Official Blog of the U.S. Department of Veterans Affairs
By assembling all VA and local community partners in one place, Veterans are triaged and onboarded …
VA published the government’s first-ever employee experience (EX) journey map, a tool to support VA’s …
The Customer Experience Cookbook provides a guide to government agencies looking to build customer …
Medallia is offering a course and certificate in customer experience free for Veterans and their families …
VA staff can help Veterans resolve billing issues related to authorized community care claims. “Our number …
The State of Veteran Customer Experience Community Partner Mini-Summit gives VA an opportunity to share …
VA continuously works to improve the customer experience for Veterans, using data, tools and technology to …
The new VA Coronavirus chatbot can help address COVID-19 symptoms, questions on testing, stimulus payments, …
After years of research and development, VA unveiled the Patient Advocate Tracking System Replacement and …
VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback industry best …