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Official Blog of the U.S. Department of Veterans Affairs

Lee Jones waits seated in the COVID-19 Vaccine Clinic observation area of the Central Virginia VA Health Care System’s (CVHCS) Richmond campus, February 23, 2021. Jones, a U.S. Air Force and Vietnam War Veteran, served from 1957 through 1968. Veterans receiving both doses of the vaccine must wait at least 15-minutes before departing the clinic to ensure they have no adverse reactions to the vaccine. CVHCS has been vaccinating Veterans since initiating the COVID-19 vaccine clinic in December last year. To this point, nurses in the vaccine clinic have provided more than 16,000 doses of the lifesaving vaccine for Veterans, employees, volunteers and caregivers. CVHCS began its response to the COVID-19 pandemic in March 2020. (CVHCS Photo by Megan Kon/Released)

Medical support assistants are VA’s unsung workforce

Posted on Tuesday, March 9, 2021 9:00 amMarch 9, 2021 Posted in Coronavirus, Health by VAntage Point Contributor 2k views

Behind the vaccination scenes, a few steps back from the “front line,” are the support staff who enable …

service recovery

How VA listens and responds to Veteran feedback

Posted on Monday, January 18, 2021 6:00 pmJanuary 19, 2021 Posted in Vets Experience by Tim Hudak 829 views

VA's service recovery and customer service efforts are focused on listening and responding to Veterans' …

VVEAC

Customer Experience: Bringing same day onboarding for care, benefits and community resources

Posted on Tuesday, January 12, 2021 6:00 pmJanuary 7, 2021 Posted in Vets Experience by VAntage Point Contributor 3k views

By assembling all VA and local community partners in one place, Veterans are triaged and onboarded …

customer experience cookbook

VA releases Customer Experience Cookbook for Federal Agencies

Posted on Tuesday, November 17, 2020 6:00 pmNovember 18, 2020 Posted in Vets Experience by Tim Hudak 4k views

The Customer Experience Cookbook provides a guide to government agencies looking to build customer …

Veterans validate customer service experience improvements

Posted on Wednesday, October 21, 2020 4:00 pmOctober 20, 2020 Posted in Technology, VA Innovations, Vets Experience, VSO / Partners by VAntage Point Contributor 1k views

The VA Secretary’s Center for Strategic Partnerships (SCSP) highlighted its programs' progress at the …

State of Veteran Customer Experience

The State of Veteran Customer Experience

Posted on Wednesday, October 14, 2020 6:00 pmOctober 21, 2020 Posted in Vets Experience, VSO / Partners by Tim Hudak 5k views

The State of Veteran Customer Experience Community Partner Mini-Summit gives VA an opportunity to share …

Man in suit hands lemon cookies to employee

Columbia VA staff pledges to make it the best

Posted on Wednesday, September 2, 2020 10:00 amAugust 27, 2020 Posted in Health by VAntage Point Contributor 1k views

You might have missed National Lemonade Day but it was a great day for the Columbia VA Health Care System in …

group of masked VA staff

Patient Advocate Tracking System Replacement Tool enhances the Veteran experience

Posted on Wednesday, June 10, 2020 9:00 amJune 9, 2020 Posted in Secretary's Priorities, Vets Experience by Kiran Dhillon 1k views

Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns …

The Patient Experience: the way we treat Veterans today is why they will choose VA tomorrow

Posted on Monday, April 22, 2019 2:34 pmApril 22, 2019 Posted in Vets Experience by Beth Lamb 910 views

Patient Experience Week sheds light on the importance of a positive patient experience and celebrates those …

The Service to the Citizen™: Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the publics' lives.

VA recognized for work to improve the Veterans Experience – Service to the Citizen Award

Posted on Thursday, March 21, 2019 3:28 pmMarch 21, 2019 Posted in Vets Experience by Tim Hudak 707 views

The Service to the Citizen: Champions of Change Program recognizes those public servants and their industry …

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