How VA listens and responds to Veteran feedback
VA's service recovery and customer service efforts are focused on listening and responding to Veterans' …
Tag: Customer Service
Customer Experience: Bringing same day onboarding for care, benefits and community resources
By assembling all VA and local community partners in one place, Veterans are triaged and onboarded …
VA releases Customer Experience Cookbook for Federal Agencies
The Customer Experience Cookbook provides a guide to government agencies looking to build customer …
Veterans validate customer service experience improvements
The VA Secretary’s Center for Strategic Partnerships (SCSP) highlighted its programs' progress at the …
The State of Veteran Customer Experience
The State of Veteran Customer Experience Community Partner Mini-Summit gives VA an opportunity to share …
Columbia VA staff pledges to make it the best
You might have missed National Lemonade Day but it was a great day for the Columbia VA Health Care System in …
Patient Advocate Tracking System Replacement Tool enhances the Veteran experience
Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns …
The Patient Experience: the way we treat Veterans today is why they will choose VA tomorrow
Patient Experience Week sheds light on the importance of a positive patient experience and celebrates those …
VA recognized for work to improve the Veterans Experience – Service to the Citizen Award
The Service to the Citizen: Champions of Change Program recognizes those public servants and their industry …
Customer Service “the Prime Directive”
HARLINGEN, Texas — The Harlingen VA Outpatient Clinic held its first sub Management Advisory Council …