Quiet Zones improve Veteran patient experience and recovery
The Iron Mountain, Michigan, VAMC is quietly helping their patients have a more restful experience while …
Tag: Patient Experience
Columbia VA staff pledges to make it the best
You might have missed National Lemonade Day but it was a great day for the Columbia VA Health Care System in …
Eight VA facilities recognized for patient experience achievements
These VA Medical Centers and employees were recognized for leading America's largest health care system in …
Patient Advocate Tracking System Replacement Tool enhances the Veteran experience
Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns …
Philadelphia VA surprises Veterans with birthday calls, employees with salute to staff
U.S. Marine Corps Veteran Anna Maria Lugrine received a call from VA on her 97th birthday. Anna …
My Life My Story program interviews Veterans across the country
Each weekday VA shares a Veteran story and you are invited to listen in to the My Life My Story program.
Journey maps: Plotting the moments that matter to Veterans and their families
Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the …
Whole Health approach centers around what matters to You
Whole Health is VA’s cutting-edge approach to care that supports Veteran health and well-being.
Veteran improvements focus of modernization fair
Veteran improvements were the focus of a modernization fair held Jan. 29 at the Veterans Affairs Central …
Patient Experience Roadshow shares Veteran feedback with VA employees
Patient Experience Roadshow teaches NY VA staff about moments that matter to Veterans for continuous …