VAntage Point

Official Blog of the U.S. Department of Veterans Affairs

service recovery

How VA listens and responds to Veteran feedback

Posted on Monday, January 18, 2021 6:00 pmJanuary 19, 2021 Posted in Vets Experience by Tim Hudak 830 views

VA's service recovery and customer service efforts are focused on listening and responding to Veterans' …

Listening to our Veteran patients plays an important role in providing world class customer service. VA is not only listening to our Veterans, but we are taking action on their concerns as well as their recommendations to improve health care.

Improving the Customer Experience for Veterans at VA

Posted on Wednesday, October 7, 2020 6:00 pmOctober 8, 2020 Posted in Vets Experience by VAntage Point Contributor 5k views

VA continuously works to improve the customer experience for Veterans, using data, tools and technology to …

The VA developed a new website landing page to increase Veteran and family member access to benefits and services at www.va.gov/getstarted.

New site offers Veterans, family members VA benefits, services information

Posted on Wednesday, September 23, 2020 4:00 pmSeptember 24, 2020 Posted in Benefits, Top Stories by VAntage Point Contributor 71k views

The VA developed a new website landing page to increase Veteran and family member access to benefits and …

Patient Experience improvement is part of VEO.

Improving patient check-in for Veterans

Posted on Saturday, February 15, 2020 9:00 amFebruary 7, 2020 Posted in Secretary's Priorities, Vets Experience by VAntage Point Contributor 6k views

VA is using Veteran feedback to make improvements, like the Lexington VA focusing on improving the patient …

Customer Experience Feedback driving modernization at VA

Veterans Experience Office uses customer feedback to build trust in VA

Posted on Tuesday, February 11, 2020 8:00 pmFebruary 7, 2020 Posted in Secretary's Priorities, Vets Experience by VAntage Point Contributor 2k views

“The VA has paid special attention to Veteran feedback and has endeavored to improve the overall …

Red, White and You Texas job fair

8th Annual Hiring Red, White and You Veteran Job Fair

Posted on Tuesday, November 26, 2019 2:00 pmNovember 27, 2019 Posted in Employment, Vets Experience by VAntage Point Contributor 2k views

8th Annual Hiring Red White and You Veteran Job Fair held statewide in Texas for Veterans and their spouses.

VA Customer Experience

Partnership for Public Service credits VA for customer experience improvements

Posted on Thursday, October 31, 2019 4:00 pmOctober 30, 2019 Posted in News Releases, Vets Experience by OMR 878 views

The study also credits improved Veteran trust of the department to recent customer experience programs …

Patient Experience Roadshow shares Veteran feedback with VA employees

Posted on Tuesday, October 8, 2019 9:00 amOctober 4, 2019 Posted in Vets Experience by VAntage Point Contributor 912 views

Patient Experience Roadshow teaches NY VA staff about moments that matter to Veterans for continuous …

Inland Empire Veteran Stand Down

The 2019 Inland Empire Veteran Stand Down

Posted on Monday, October 7, 2019 5:00 pmOctober 8, 2019 Posted in Guest Posts, Veterans Homelessness, Vets Experience by VAntage Point Contributor 1k views

2019 Inland Empire Veteran Stand Down helps more than 200 local California Veterans.

Columbia, South Carolina has been recognized as a Veteran Friendly Community and it was presented with a certificate of appreciation.

Columbia, South Carolina recognized as Veteran Friendly Community

Posted on Saturday, October 5, 2019 9:00 amOctober 4, 2019 Posted in Vets Experience, VSO / Partners by VAntage Point Contributor 1k views

Columbia, South Carolina has been recognized as a Veteran Friendly Community and it was presented with a …

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