Any Veteran with a debt related to VA benefits can now access their debt information online using a new debt management tool. VA’s Office of Information and Technology (OIT) launched the digital tool to make it easier for Veterans to manage their debt. When a Veteran logs onto the tool using their VA.gov log-in information, they can download their debt notification letter and easily access:

  • Their current and historical debt.
  • Their balance.
  • Status.

Veterans can also use the tool to access existing payment options available by clicking on the “How do I pay VA debt related to disability, education, home loan, or pension benefits” drop-down menu. In addition, Veterans can also use the tool to find information about available flexible repayment options and what to do if they disagree with the debt.

VA’s Chief Technology Officer (CTO) Charles Worthington applauded the developers who collaborated to bring this innovative digital solution to deployment.

“At VA, our number one priority is delivering excellent customer service to our Veterans,” he said. “It has been incredible to see VA staff from across the agency come together and quickly deliver creative solutions to new problems. The development and deployment of the debt management portal is a great example of VA’s commitment to using new technologies to improve our services.”

Prior to the tool’s launch, the only way in which a Veteran learned of their debt was through a debt notification letter. To avoid the potential for a Veteran to suffer adverse action with regard to their debt by relying solely on paper notifications, the online tool means Veterans can view the status of their debt anytime.

The financial management tool is a result of OIT’s work aligned to the Benefits and Transactions Act of 2018, in which VA was charged with developing a way for Veterans to access their debt information electronically. Working closely with VA’s Debt Management Center, OIT began developing the online tool to deliver the most value to Veterans and fulfill the requirements of the legislation. OIT used human-centered design to develop the digital tool and tested it directly with Veterans to ensure that it met Veterans’ real-life needs.

Since launching, 46,000 Veterans have used the debt management tool to view their debt information. As usage of the tool continues to grow, the Office of the CTO will monitor performance and feedback and will update the tool’s features as needed. The development and launch of the debt management tool is another way VA is reaffirming our commitment to provide Veterans an exceptional customer experience.


VA’s Office of Information and Technology (OIT), Washington, D.C. OIT is always seeking to improve customer service to ensure VA consistently delivers exceptional customer service to our Veterans.

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22 Comments

  1. Jo Krasch May 13, 2021 at 5:10 pm

    I got a “You don’t have any debt” notification, but it doesn’t say where to get reimbursed for the payments you have already submitted per the article above.

    I’m too old to do math problems for a Captcha

  2. evelyn jean voorhes May 10, 2021 at 7:40 am

    is this for caregiver spouse also .lost my husband in august 2010. i have lot of co payments from express scripts.than you .give me telephone number would help too. evelyn j voorhes.husband george

  3. James E. Gaffney May 8, 2021 at 11:11 am

    IN ORANGE COUNTY CALIFORNIA WE HAVE NEAR 130,000 VETERANS. WE DO NOT HAVE A VA. HOSPITAL, WE DO NOT HAVE A VA. CEMETERY, WE DO NOT HAVE VA. CLINICS IN NORTH ORANGE COUNTY. SAN DIEGE, RIVERSIDE, AND LOS ANGLES HAVE IT ALL. YET OUR GOVERMENT GAVE AWAY OUR 2 MILITARY POST–EL-TORO MARINE BASE AND TUSTIN AIR BASE. WE HAVE TO GO TO LOS ANGLES LONG BEACH OR RIVERSIDE, LOMA LINDA HOSPITAL. THE ONLY PLACE WE HAVE TO GET BURIED IS IN RIVERSIDE COUNTY. AS LOS ANGLES AND SAN DIEGO IS FILLED. OUR VA. SYSTEM HERE IS SO OUT-DATED.GREAT IF WE CALL A VA CLINIC –WE ARE TRANSFERED TO CALL CENTERS–CAN NOT GET MESSAGES THRU. WHY DOES THE VA. TREAT VETERANS THIS WAY. WE WENT TO SERVE–MOST OF US WERE DRAFTED OR JOINED. NOW, WE ARE TREATED LIKE OUR VA. COULD CARE LESS. THE CLINICS HAVE MOST GREAT DOCTORS AND NURSES. HOWEVER, THE SO CALLED STAFF, IS SOMEHING ELSE. THE VA COULD CARE LESS.

  4. James E. Gaffney May 8, 2021 at 10:58 am

    I would like a refund for all Va. payments that I made

    • Hamidou Zoungrana May 11, 2021 at 2:24 pm

      I hope you get it.

  5. Wayne Orkin May 6, 2021 at 4:15 pm

    How do I go about requesting a refund of prescription co-pays that were made between December 2020 and February 2021?

    • Mike Murphy May 7, 2021 at 5:15 pm

      3RD SENTNCE OF THE 1ST PARAGAPH.

  6. Rigo Cisneros May 6, 2021 at 2:37 pm

    It might be webpage design or your browsers, but the words “debt management tool” should appear in a different color as it is actually a link. It would be best if it was underlined so it can be more easily recognized, but it’s there.

  7. Christina M Boles May 6, 2021 at 1:34 pm

    I tried to use the link and it kept telling me the phone number I provided is no good and when I went the other way to confirm my info it tells me there’s a problem I’ve used the system to pay my copay and went through the same thing it took several days to actually pay my bills how will this be taken care of

  8. G Huerta May 6, 2021 at 1:30 pm

    It worked for me. I had to be logged in through the DS-Login. It showed no debt.

    https://www.va.gov/manage-va-debt/your-debt/

    • Rigo Cisneros May 6, 2021 at 6:13 pm

      That’s going to be my only hope. The Myhealthyvet WON’T send me the stupid confirmation email and the id.me is about to give me an aneurysm with all the damn questions they want answered or documents uploaded.

  9. Jaime Vizcarrondo May 6, 2021 at 1:19 pm

    Please stop posting these articles this way. The article’s format is outdated. It only tells you there’s a tool to help manage your debt.

    We’re in a tech-savvy world, and putting a workable link into the article would help. It doesn’t help to brag about the program and you don’t know where (online) it is. Thanks

  10. JC May 6, 2021 at 1:07 pm

    Not much professional thought went into getting this article out!

  11. Gloria Delores Clark May 6, 2021 at 12:50 pm

    Yo keep saying the tool is in the first sentence, but it is not. What is the first sentence.

  12. Justin Chae May 6, 2021 at 12:33 pm

    To the Editor,

    The debt tool does not seem to be active at this link: https://www.va.gov/manage-va-debt/your-debt/.

    After logging into the system, the debt management tool at the preceeding link leads to a button called “Manage your VA debt” that disapears after clicking on it.

    Although, there does seem to be actual site to make debt payments at the following link: https://www.pay.va.gov/index.cfm?action=step1.

    • Jaime Vizcarrondo May 6, 2021 at 1:21 pm

      Thanks for the link! Such a huge oversight on the article.

  13. Tasha Brown May 6, 2021 at 12:28 pm

    The link leads to nothing.

  14. Edmundo Rangel May 6, 2021 at 11:55 am

    Where is the tool to use this feature?

    [Editor: The tool is linked in the first sentence.]

  15. William C Dietrich May 6, 2021 at 11:42 am

    What good is to tell us about a fantastic tool and not tell us how to access it?

    [Editor: The tool is linked in the first sentence.]

  16. Rudolph R Brown May 6, 2021 at 11:42 am

    Trying to check my RX bill

  17. Richard Stark May 6, 2021 at 11:33 am

    I can not find the tool. Did you hide it ?

    [Editor: The tool is linked in the first sentence.]

  18. Dave Kuitunen May 6, 2021 at 11:17 am

    Where is the tool to use?

Comments are closed.

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